Last-mile Delivery

Last mile, sometimes called final mile, is where the item is sent out from a local warehouse or fulfillment center for its final delivery to the customer.

The last-mile delivery process may vary slightly from company to company, but these are the typical steps in the process.

1. A customer requests an order digitally. These requests are held in one centralized system, which makes tracking simple.

2. The items in the order are located in the warehouse or holding facility and are sent to a transportation holding facility. This is where the last-mile delivery officially starts.

3. A fleet manager or software will assign delivery routes based on orders. Routes will be optimized based on customer location, delivery time constraints, fuel usage, and more.

4. Orders are scanned and tracking information is sent to the customer. Tracking items allows customers to have a better delivery window, which increases satisfaction.

5. The customer receives the order.

6. Proof of delivery is obtained, such as a signature or picture of the delivered order for order records.

Delivering Large and Heavy Items
 

Anything can be ordered online, including bulky items like furniture. Ideally, there will be two delivery persons to carry the large item to the customer’s doorstep.